OUR CANCELLATION POLICY

All orders are considered final once placed. No refunds, store credit only (if eligible). Must give at least 1 week notice for regular orders. Large orders/ catering must give 2 weeks and custom orders must give 2 weeks notice please.

Holiday & Special-Menu Items:
Holiday items and products offered as part of a limited-time or special menu are store credit only, if eligible. Cancellation eligibility and applicable notice requirements may vary by item and will be communicated where applicable.

Consultation Fees:
All consultation fees are non-refundable.

SHIPPING

Orders requiring shipping are shipped through Canada Post, using Expedited Parcel or a faster service, where available and appropriate. Shipped orders include tracking.

The customer is responsible for providing a complete and accurate shipping address at the time of checkout. Short & Sweet Bakeshop is not responsible for delays, failed delivery, or additional costs resulting from an incorrect, incomplete, or undeliverable address provided by the customer.

Canada Post determines the specific method and location of delivery. Depending on the type of residence and delivery circumstances, a package may be delivered to a residential door, safe-drop location, concierge, building administration, security desk, parcel locker, or other designated delivery location.

Customers are responsible for promptly retrieving delivered packages and should monitor their tracking information. Canada Post provides tracking updates and, where applicable, photo confirmation for safe-drop deliveries.

Short & Sweet Bakeshop is not responsible for delays caused by Canada Post, weather, service disruptions, incorrect or incomplete addresses, or circumstances outside of our reasonable control. Where a shipment is lost or otherwise requires investigation, we will work with Canada Post as appropriate to investigate the shipment.

Shipping dates and delivery estimates provided at checkout or after purchase are estimates and are not guaranteed unless expressly stated otherwise. Orders placed with shipping as the delivery method cannot be cancelled and are not eligible for a refund or store credit once the order has been placed.

Damaged, Missing or Incorrect Orders:
If an order arrives damaged, is missing, or you believe you received an incorrect order, please contact Short & Sweet Bakeshop within 24 hours after delivery with your order number and relevant details.

We will review the circumstances and, where appropriate, work with the customer and/or carrier to resolve the issue.

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*Cancellation requests must be submitted directly to Short & Sweet Bakeshop and are not considered received until acknowledged by us.